Returns & Refund Policy

We cannot cancel or change any orders that have already processed or shipped out.

Once an order has shipped, we cannot stop shipment. We do not accept returns on any prescription items, as all sales are final and non-refundable due to government regulations.

JulyMD is not responsible for any orders once they have shipped from the pharmacy. We cannot issue refunds for medications that have proof of delivery from the carrier. We can re-order your medication, but you will be responsible for the new charge associated with this order. If you would like to file a lost or stolen package claim, you can contact the delivery carrier directly to do so.

All medication orders are final once shipped by the Pharmacies, and the order cannot be returned or refunded. This is to protect the integrity of the medication and the health of the patient, as well as to comply with applicable laws. However, if you think you have received the wrong medication, have received an order in error, or have any other questions, please contact us at support@julymd.com.